Warranty & RMA

Clear commitments instead of fine print: what is covered, how fast we respond and how a warranty case actually works.

Your coverage at a glance

• 12 months statutory warranty from delivery (B2B, per our Terms & Conditions).
• Manufacturer warranty on top – duration depends on brand and model; we handle or support the process for you.
• DOA protection: dead on arrival? Report within 7 days – prioritised handling with replacement or repair.
• Support in English and German, replies within 24 hours on business days.

DOA – dead on arrival

The unit does not start or hashes clearly below specification? Report it within 7 days of delivery with the serial number, photos or a short video and a description to ks@jewomining.com. DOA cases get top priority – the goal is a fast replacement or repair, without lengthy discussions.

How a warranty case works (RMA)

1. Report with serial number, invoice number, fault description and photos or logs.
2. Remote diagnosis by our technicians – firmware, network or PSU issues are often solved without sending anything in.
3. RMA approval with shipping instructions if a return is required.
4. Inspection and repair or replacement.
5. Return shipment – with status updates at every step.

What the warranty does not cover

• Damage from overvoltage, unstable power supply or incorrect voltage
• Operation outside manufacturer specifications (cooling, temperature, dust, humidity)
• Unauthorised firmware, overclocking or hardware modifications
• Transport damage after risk transfer on self-arranged transport
• Cosmetic wear and wear parts (e.g. fans) unless there is a material or manufacturing defect

Hosting customers

For hardware in our hosting there is nothing to send in: diagnosis and replacement of defective components happen directly on site – downtime stays minimal.

Legal framework

We sell exclusively to businesses (B2B); our Terms & Conditions apply. Please inspect the goods within 7 days of delivery and report identifiable defects within that period.