Withdrawal & Returns

Withdrawal, Returns and Refunds

1. No Consumer Right of Withdrawal (B2B)

The offering of JEWO Trading Ltd. is directed exclusively at businesses (B2B). Statutory consumer withdrawal rights therefore do not apply. No contracts are offered to consumers.

2. Returns

Returns outside the warranty are only possible with JEWO’s prior written consent. Unsolicited returns will not be accepted. Agreed returns must be sent in the original packaging, complete, at the customer’s cost and risk.

3. Defects and Warranty

Visible transport damage must be documented on delivery and notified to JEWO in writing without undue delay, at the latest within 7 days. Warranty claims are governed by the GTC (Section 7). For manufacturer guarantee cases (e.g. Bitmain), JEWO supports the customer with the shipment to the manufacturer’s repair location.

4. Refunds

Refunds are made after written confirmation by JEWO via the same payment method used for the original payment, unless otherwise agreed. For cryptocurrency payments, refunds are made either in EUR at the documented equivalent value on the day of receipt of payment or — by agreement — in the original cryptocurrency.

5. Excluded Returns

Excluded from return are in particular: mining hardware that has been used or put into operation, hardware with removed or damaged seals or serial numbers, and custom-configured or custom-sourced goods.

6. Contact

Enquiries regarding returns and refunds: via the contact form or in writing to JEWO Trading Ltd., Larnaca, Cyprus.